Debbie and Ron Vice – Owners, Pop-A-Lock North Texas
Pop-A-Lock Dallas owners Debbie and Ron Vice purchased the franchise in Dallas and Tarrant counties in early 2008. The opening of Pop-A-Lock in Collin County followed a few months later. With a combined 57 years of delivering customer service with a Fortune 500 company, Debbie and Ron say that service and customer satisfaction is in their DNA.
“We believe that everyone deserves to feel safe – whether they’re in their home, their place of business, their vehicle, or on the road,” according to Ron. “We emphasize to our technicians that it’s not just a locked car or bad dead bolt – it could be your grandmother, your wife, or your child depending on one of us.
Our team understands that we have the opportunity to make people feel safe and make the rest of their day a little better. I like to say our technical skills help us do our jobs, but it’s our Customer Care skills that keep the business going.”
Debbie adds, “We often meet people during hectic moments in their lives – lost keys, locked out, a dead battery. Other times, they’re experiencing a life-changing moment – a child locked inside a car, a break-in at their home or business, or some happy events like the purchase of a new home that they want rekeyed. Whatever the need, our job is to help relieve their stress, to be a solution in the critical moments, and to help them feel secure as a result of our having the opportunity to serve them”.